Privacy Policy

Premium Web Solution ("we", "us", "our") respects your privacy. This Privacy Policy explains what personal information we collect through premiumwebsolution.com (the "Site") and our services, why we collect it, how we use and share it, and the rights you have over your information. This policy is written to comply with the EU General Data Protection Regulation (GDPR), the UK GDPR, the California Consumer Privacy Act (CCPA/CPRA), and applicable data-protection laws in the United States, Canada, the United Kingdom, and Australia.

1. Who we are

Premium Web Solution is a website design and AI-chatbot studio founded by Rafiul Hasan. For the purposes of GDPR/UK GDPR, we are the data controller of the personal data described in this policy. Our registered contact address is:

Premium Web Solution
111 Wall Street, New York, NY 10005, United States
Email: rafiulhasan@premiumwebsolution.com
Phone / WhatsApp: +880 1973-128916

2. Information we collect

We collect only the information we need to respond to you and deliver our services:

• Information you provide directly — name, email address, phone number, business name, city/country, project details, budget indications, and any message you send through our contact form, AI chatbot, WhatsApp link, or by email.
• Chatbot conversation data — the messages you send to our AI assistant and the responses it produces are stored so we can follow up and improve the service.
• Technical data collected automatically — IP address, browser type and version, device type, operating system, referring URL, pages viewed, and approximate location derived from IP. This is collected via standard server logs.
• Cookies and similar technologies — see our Cookie Policy. At this time we use only strictly-necessary cookies for session and security.

We do not knowingly collect data from children under 16, and our services are not directed to children.

3. Why we use your information (lawful bases)

• To respond to enquiries and provide quotes — lawful basis: performance of a contract at your request / legitimate interest.
• To deliver, invoice, and support our services — lawful basis: performance of a contract.
• To operate our AI chatbot so it can answer your questions and pass qualified leads to us — lawful basis: legitimate interest and, where required, your consent.
• To secure the Site and prevent fraud/abuse — lawful basis: legitimate interest and legal obligation.
• To improve our website and services — lawful basis: legitimate interest.
• To send you information you asked for (e.g. a demo, proposal, or reply) — lawful basis: consent / performance of a contract.

We do not use your data for automated decision-making that produces legal or similarly significant effects on you.

4. Who we share your information with

We do not sell your personal information, and we do not share it for cross-context behavioural advertising. We share it only with a small number of vetted service providers that help us run this business:

• Lovable Cloud (backend/database & authentication) — hosts our website database, contact-form submissions, chatbot transcripts, and admin logins. Acts as our data processor.
• Lovable AI Gateway — routes chatbot messages to a large-language-model provider so the AI can generate a reply. Only the message contents needed to produce the reply are transmitted; conversations are not used by the provider to train their public models.
• Email delivery providers — used to send you a reply if you contact us.
• Professional advisers, and authorities where legally required — e.g. to respond to a lawful request, protect our rights, or comply with a court order.

5. International data transfers

We operate from the United States and serve clients globally. Where personal data of EU/UK/Swiss residents is transferred outside their region, we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses and the UK International Data Transfer Addendum, together with technical and organisational measures.

6. How long we keep your information

• Contact-form submissions and chatbot leads: up to 24 months from your last interaction, unless we enter a paid engagement (then per the Terms).
• Chatbot conversation transcripts without contact details: up to 12 months, then deleted or anonymised.
• Client billing records: retained as required by applicable tax and accounting law (typically 7 years).
• Server logs: up to 90 days.

7. Your rights

Depending on where you live, you may have the following rights over your personal data:

• Access — request a copy of the personal data we hold about you.
• Correction — ask us to fix inaccurate or incomplete information.
• Deletion — ask us to delete your personal data ("right to be forgotten").
• Restriction / objection — object to or restrict certain processing.
• Portability — receive your data in a structured, machine-readable format.
• Withdraw consent — at any time, where processing is based on consent.
• Do Not Sell or Share (CCPA/CPRA) — we do not sell or share personal information as those terms are defined under California law. You may still submit a request to confirm this.
• Non-discrimination — we will not discriminate against you for exercising these rights.

To exercise any right, email rafiulhasan@premiumwebsolution.com. We will respond within 30 days (or the period required by law). You also have the right to lodge a complaint with your local data-protection authority (e.g. the UK ICO or your EU member-state supervisor).

8. Security

We use industry-standard measures — encrypted transport (HTTPS/TLS), access controls, row-level security on our database, hashed passwords, and least-privilege administration — to protect your information. No internet transmission is 100% secure, but we work hard to minimise risk.

9. Third-party links

The Site may link to third-party websites (e.g. WhatsApp). We are not responsible for the privacy practices of those services and encourage you to read their policies.

10. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be posted here with a new "Last updated" date. Continued use of the Site after changes means you accept the revised policy.

11. Contact

For any privacy question or request, contact us at rafiulhasan@premiumwebsolution.com.