Refund Policy

We want every client to be happy with their website and AI chatbot. This Refund Policy explains when refunds may be issued for services provided by Premium Web Solution.

1. Deposits

Because we begin discovery, design, and resource allocation as soon as a project is booked, project deposits are non-refundable once work has started. If you cancel before we start any work, we will refund your deposit in full within 14 business days.

2. Milestone payments

• Milestone payments are non-refundable for work already completed and delivered for review.
• If you cancel mid-project, any unspent balance for future milestones will be refunded within 14 business days.
• Third-party costs already incurred on your behalf (domains, premium plugins, stock assets) are non-refundable.

3. Revisions

Each package includes a defined number of revision rounds. Additional revisions are billed at the hourly rate stated in your proposal and are non-refundable once completed.

4. Monthly services

For any monthly service (hosting, chatbot maintenance, care plans), you may cancel at any time with 14 days' written notice. Fees already paid for the current billing period are non-refundable, and access continues until the end of that period.

5. How to request a refund

Email rafiulhasan@premiumwebsolution.com with your project name, invoice number, and reason for the request. We will reply within 5 business days.

6. Chargebacks

If you have a concern about a charge, please contact us first — we will always try to resolve it directly. Initiating a chargeback without first contacting us may result in suspension of services.

7. Statutory rights

This policy does not affect any statutory consumer rights you may have under the laws of your country of residence.